Blog

Title Icon

The Seven Shapes of Rework in Agentic Salesforce Work

Rework rarely announces itself. It shows up disguised as productivity — a revert here, a "fix:" follow-up there, a branch quietly closed and re-cut on a new base. Each looks like a small course correction. In aggregate, they are the single largest tax on a delivery stream, and in an agentic one — where an AI author ships fast and there is no default human reviewer standing between the model and the merge button — they compound faster than anyone expects.

Title Icon

The Stale-Baseline Trap: Why AI-Authored Salesforce Delivery Keeps Building on a Fake Org

We recently audited an entire Salesforce delivery stream — 149 merge requests across a single client engagement, start to finish — and asked one question the usual retrospective never asks. Not what shipped, but where a later change had to revert, re-cut, or re-baseline what an earlier one got wrong. About a quarter of the merge requests were rework. And when we grouped that rework by root cause, one pattern sat underneath almost all of it, surfacing in cluster after unrelated cluster.

Title Icon

Agentic Salesforce Development for Healthcare — Building Compliant, AI-Augmented Health Orgs

For a large share of healthcare organizations, Salesforce Health Cloud has quietly become the system of record for everything that is not the EHR: care coordination, patient and member outreach, intake, eligibility, prior authorization, referrals. It is the connective tissue between clinical systems and the humans who run operations around them. And in 2026, two separate AI questions are landing on the same desk at the same time.

Title Icon

What Is a Forward Deployed Engineer? (And When Do You Need One?)

A forward deployed engineer (FDE) is a senior engineer who embeds directly inside your team, learns how your business actually works, and ships the first working solution in your real environment — not a slide deck or a proof-of-concept that dies in a demo. The model pairs product-grade engineering with on-the-ground context, so what gets built solves the problem you actually have.

Title Icon

Production Guardrails for AI Tooling — The SF CLI Example

In July 2025, an AI coding agent deleted a live production database during what was supposed to be a frozen, read-only session. The agent had been told — repeatedly, in all caps — to make no further changes.

Title Icon

The Agentic Operating System —Deterministic Control on Non-Deterministic Foundations

Here is the fact that should anchor every serious conversation about agentic systems, and that most vendor decks quietly skip: a large language model is non-deterministic. Send it the same prompt twice and you can get two different answers. Not wildly different, usually — but different. Different word choices, different structure, occasionally a different decision. The output is sampled from a probability distribution, and a sample is, by definition, not a guarantee.

Title Icon

The CEO-CTO Partnership: Aligning for Business and Technology Success

The relationship between a CEO and CTO is more than just a reporting structure—it's a dynamic partnership that can determine the trajectory of a company. In today's evolving tech landscape, this collaboration must go beyond traditional leadership models to integrate business strategy with technological innovation effectively.

Title Icon

Mastering AI Deployment: Adapting the AWS Well-Architected Framework for Business Success

In today's rapidly evolving technological landscape, artificial intelligence (AI) has become essential for businesses aiming to maintain a competitive edge. However, deploying AI solutions effectively requires a well-structured approach to ensure they are reliable, secure, efficient, and cost-effective. TheAWS Well-Architected Framework, renowned for guiding cloud-based architectures, provides a solid foundation adaptable for AI implementations. This article explores how businesses can tailor the principles of this framework to optimize their AI solutions.

Title Icon

The Evolution of Developer Relations in the Age of AI

The landscape of Developer Relations (DevRel) is undergoing a radical transformation as artificial intelligence (AI) becomes a core component of modern technology strategies. Traditionally, DevRel has been about forging robust relationships between developers and a company’s products—creating a space for honest communication, insightful feedback, and community engagement. Today, however, the rise of AI demands that DevRel evolve to include educating developers on these sophisticated tools, advocating for ethical practices, and bridging the technical and business sides of an organization.

Title Icon

The Future of SaaS in the Age of AI Agents — What Survives, What Doesn't

Every major platform vendor is racing to add AI features to their SaaS products. Copilots in your CRM. AI assistants in your project management tool. Chatbots bolted onto your help desk. They're polishing the deck chairs.

Pages