Effective August 1, 2016 (Archived versions)
How We Collect and Use Information
Services Data - We use the information we collect from all of our services to provide, maintain, protect and improve our services, to develop new services, and to protect Facet and our clients.
Depending on how you use our website and our services, we may collect the following types of information and use it in this manner:
Accessing our website - Like most websites, our site automatically collects and uses the data contained in log files. Information in log files may include your computer's IP (internet protocol) address, your ISP (internet service provider), the web browser you used to visit our site, the time you visited our site, which web pages you visited, and other anonymous site usage data. Every computer with internet capability is given a number that serves as that computer's IP address. When you request a page from our website, our web servers automatically recognize your IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine traffic in aggregate, investigate misuse of Facet’s website, detect fraud, or cooperate with law enforcement.
Information you provide - We offer access to our website without requesting that you provide personal information, however, you may provide us personally identifiable information if you use our "Drop Us a Line" service. if you use our online "chat" function or Whatever we conclude, we need to fix the terms so
In contrast, when a client contracts with Facet to perform services, that client may provide Facet with confidential information such as business analytics and related information, together with access to its production, development or test environment, which may include personal information about its employees, customers, partners or suppliers. All such information is services data.
Below are the conditions under which Facet may access, collect and/or use services data:
To Provide Services and Develop New Ones - Services data may be accessed and used to fulfill Facet’s obligations under a statement of work with a client. We may also use services data to help us improve on or develop new services.
To Maintain and Upgrade a System - Technical staff may require periodic access to services data to monitor system performance, test systems and develop and implement upgrades to systems, if applicable. Any temporary copies of services data created as a necessary part of this process are only maintained for time periods relevant to those purposes.
To Address Performance and Fix Issues - On occasion, Facet may have need to deploy new versions, patches, updates, and other fixes to our programs (or third party programs we support) and services. In accordance with the terms of a client’s service order and/or with notice to a client, we may access and/or use a copy of our client’s test, development or production environment, including services data, to test such new versions, patches, updates and fixes and validate that they work in our client’s environment(s).
Facet does not use services data except as stated above or in your services contract. Facet may process services data, but does not control your information collection or use practices for services data. If you provide any services data to Facet, you are responsible for providing any notices and/or obtaining any consents necessary for Facet to access and use services data as specified in this Policy and your statement of work.
How we and others may communicate with you using the information you provide - We communicate with you through email and notices posted on our website. Examples of these email notices include: (1) welcome and engagement messages - when you contract with Facet or contact us through our website, we may send you a series of emails to inform you about how to best use our services, as well as to inform you of new features; (2) service messages – these will cover service availability, security, and other issues about the functioning of Facet; and (3) promotional email messages, which may contain promotional information directly about us or about our business partners. We may provide your contact information to our business partners for marketing purposes, however, we do not sell, rent or otherwise give your email address to any third party without your consent. You may change your email and contact preferences, or any other personal information, at any time by notifying Facet as explained in more detail at the end of this policy under the "Your Privacy Rights" section of this Policy. If we use your information in a manner different than the purpose for which it was collected, we will ask for your consent before engaging in such other use. We provide you with tools to opt out of marketing from us and certain transfers of your information.
Links - We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to determine which sites are being accessed and how often, and to improve our services.
Other Requested Information
We may request your name, e-mail address or mailing address for the purposes of conducting a promotion or survey, or providing additional services (for example, subscriptions to e-mail to our blog or newsletters, or promotional announcements). When making such a request, we will indicate the purpose of the inquiry. If we use this information in a manner different than the purpose for which it was collected, we will ask for your consent before engaging in such other use.
Potential Disclosure of Your Information
We will disclose personal information and an IP address when we have your consent or have the good-faith belief that such action is reasonably necessary to:
- satisfy any applicable law, regulation, legal process or enforceable governmental request;
- protect and defend the rights of Facet’s website and related properties, or visitors to Facet’s website and related properties;;
- identify persons who may be committing a fraud or otherwise violating the law; and
- cooperate with investigations of purported unlawful activities.
Some of our services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Facet and the other company may share information collected in conjunction with the co-branded services.
Security of Your Information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Other than as set forth in the last sentence in this paragraph, we restrict access to information and data to our employees, contractors, agents and authorized third parties who need to know the information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations. As noted above in the section entitled “How we and others may communicate with you using the information you provide”, we may provide your contact information to our partners for marketing purposes.
Your Privacy Rights: Opting Out of Marketing and Transfers; Accessing, Updating and Deleting Information
We want to communicate with you only if you want to hear from us. If you wish to opt out of receiving our marketing efforts or our sharing information with third parties for their marketing efforts, you may do so, at any time by clicking on the “unsubscribe” link in any email you receive from us and following the instructions on the screen. Please be aware that you cannot opt out of receiving our service messages.
You may also update your information, or opt out of receiving our marketing efforts or our sharing information with third parties by contacting us at:
[email protected] or by phone at 323-909-2005, or mail your request or questions to:
Facet Interactive LLC
1230 Rosecrans Ave., Suite 300
Manhattan Beach, CA 90266
Please note that, from time to time, information collected from you may be processed and stored by us or our partners in jurisdictions in which disclosure may be compelled by governments, law enforcement agencies and regulatory bodies of those jurisdictions as required or permitted by the laws and courts of those jurisdictions. Depending on the laws of the applicable jurisdiction, we may not be allowed to provide notice to you of such required disclosure.
Changes to this Policy