Every business hits bumpy roads. A server gives out on a Friday afternoon. A phishing email slips past someone in billing. The one person who knew how the booking system was wired quits with two weeks' notice. You sign a third location and suddenly nothing is consistent across sites.

The difference between a healthy company and a fragile one isn't whether these bumps happen — they happen to everyone. The difference is whether each bump becomes a five-minute footnote or a five-day crisis.